The guy across the hearing table appears increasingly agitated about his assessed value. Or maybe this occurrence is simply what is expected, thus perceived? Perhaps that is for the best because it cues your instincts, as an Assessment Professional, to diligently provide a format for productive communication.
Simply acknowledging that the lines of communication are open may in itself diffuse some of the property owner’s angst. It’s hard to stay mad at someone who obviously is trying to be reasonable.
On the other hand, we all know that a negative reaction to agitation often makes a situation worse, fanning the flames.
Here’s a neutral statement you may find helpful: “We do our best to get these values right, but your viewpoint is important to us. If you disagree with our results, we need to explore it together.”
Fair or not, public service provides Assessment Professionals with only limited opportunities for expression.